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MAIN DUTIES:

Administration
• None

Financial and Revenue Responsibilities
• Know the financial target (budget) of the outlet
• Is active and work hard to reach the budget
• Monitor the cost linked to the operations

Training and Human Resources Management
• Attend all monthly trainings
• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues
• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities
• Ensure full guest satisfaction at any time
• Develop customer loyalty and recognition
• Introduce and up sell any special events / promotions
• Gather guest feedback and report to outlet Supervisor or Manager in charge
• Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue
• Work hard to satisfy any guest requests
• Report any good guest comments to the supervisor or manager in charge

Operational Responsibilities
• Ensure smooth and efficient service at any time
• Ensure high level of professionalism and friendliness towards the guests
• Report any special request to the supervisor or manager in charge
• Carry out the equipment with care
• Passionate for details
• Knows and ensure full follow up on the Sofitel brand standards in the daily operations
• Ensure constant cleanliness of the service area and back office
• Follows all instructions given by outlet manager and supervisors
• Fully apply in operations everything that has been caught during the training time
• Communicate to supervisors or manager in charge any guest complains
• Ensure cleanliness of the equipment used
• Set up tables as per given standards




Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.


GENERAL DUTIES:

Health and Safety
• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:
•
• Hotel fire procedures
• Hotel security procedures
• Hotel Health and Safety policy and procedures
• Hotel Facilities and attractions
• Hotel standards of operation and departmental procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Methods of accepted payment of the company
• Short and long term company marketing promotions

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