Benefits:

Training opportunities for personal and career growth.
Competitive compensation package 13 months salary
Yearly medical checkup.
Tip monthly, incentive Quarterly, Year-end party, outing trip,...
Vibrant environment working.


 

Responsibilities:
 Marketing Hosts will report to the Assistant Marketing Manager and is responsible for building relationships with target guests through the flawless execution of the contact strategy. Ensures proactive and ongoing communications with target guests, face to face meetings, emails and letters. Sells and promotes to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property.

Responsible for flawlessly booking all guest trip accommodations i.e. special event reservations, restaurant reservations, shows, hotel, transportation, special amenities.
Handles and resolves player problems or service issues that may arise from time to time.
Maintain goodwill with all guests.
Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance.
Continuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed.
Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Total Rewards program and/or direct mail programs
Provides complimentary services to target guests in accordance with established and approved guidelines
Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue.
Uses all systems including, for the purpose of tracking complimentary items, guest contacts and event reservations
Maintains a clear understanding of the program’s performance against stated and approved goals and seeks support from their manager on tactics on how to correct any downward turns in business. Maintains a very comprehensive understanding of the competitive environment within our market and can promote and explain the service/marketing elements that differentiate Horseshoe from the competition.
Collaborates with work-group and all support departments to ensure player satisfaction
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
Works with team members to achieve common goals
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances
Maintains confidentially of all player accounts and/or property/company proprietary information
Maintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls.
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors
Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next one
Promotes Total Rewards programs and Total Rewards registration and membership.

All other duties as assigned
Minimum of One (1) years hospitality or E-gaming experience required.
Excellent communication skills and friendly, outgoing personality required.
English influence is required.
Must be a proven self-starter, flexible, versatile, and responsible.
Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
Prior customer service
Computer skills a must
Must be at least 21 years of age or older.
College Degree or higher
One of more year’s related experience and/or training; equivalent combination of education and experience.
Working time following by shift Schedule.