WHAT WE CAN OFFER
- 13th month salary, KPI Bonus;
- Annual Performance Review;
- Internal Discount for employees (~50%) when dining at 4P‘s stores (Pizza 4P‘s, Ippudo, About Life Coffee, etc.);
- Team Building activites & Company trip;
- Young & dynamic environment that encourages members to generate new ideas for continuous development;
- Working time: 200 hours/ month ~ 8 hours/ day and 1 day off per week, flexible working hours based on operation schedule.
- 15 annual leave days per year.

Pizza 4P’s is one of the most growth and popular F&B brands in Vietnam nowaday.
We are aiming for deliver the memorable moment with the value of OMOTENASHI, the hospitality mind set. We put “Guest” in the center of our business driven and develop our operation.
Reception is the first guest touching point in the front of house which is key position to let guest start experience with positive feeling. To unite with Tech development, we aiming for develop this position to provide the consistent service level at all 4P’s location.
We are looking for the candidate with strong guest oriented mind set.
Join the 4P's operation team for "delivering wow and sharing happiness “ to the Vietnam and the world.

Why does the reception manager role exist?
* Deliver WOW experience from the entrance
Pursue of 4P’s service excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty from the reception.
Inspiring the reception team member with a strong Omotenashi mind-set. Be the role model to perform team well.
* Build up the team
To provide the consistent performance from the flont of house, develop the reception team member with sustainable way by building up the SOP.
Focus on the reception partner’s development and generate a sufficient training plan.

WHAT YOU‘LL DO

1. Quality excellence
- Deliver the wow experience to the guest.
Reception is the first touching point of flont house. Provide the positive energy with smiles to let guest start the dining experience with up-beat emotion. Make the personal relation ship with the guest.
- Guest reservation management. Manage online/offline reservations to corporate with GSA team.
- Table matching. To identify the guest preference, make sure prepared table meet the guest demand.
- Increase the efficiency in terms of reservation/ seats turn over.
- Develop the waiting area as the comfortable zone. To let guest feel fun to wait for the que. Providing the well care service and drink with entertainment.
- Maintain the reception ambience/ environment. Secure the guests safety as well as maintain excellent ambience.
- Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.

2. Operation development
System development and management
To corporate with Tech team, develop the reception IT function such as reservation system, waiting list. To integrate with Tech, build up the CRM from the flont desk.
Analyze the reservation data to increase the efficiency of reservation guest turn over.

3. Training / Develop team
- Develop the reception SOP and build up the sustainable training plan.
- Partner hiring/training to work with HR,
- Store Auditing. Provide the regular store audition to the restaurant. To make sure receptionists perform with standard SOP.
- Training management. Keep tracking the training situation and develop the team skill to provide the sufficient training tools.

ARE YOU OUR "FIT"?!
- 02+ year work experience, experienced in Hotel front desk / Fine dining restaurant or guest relation supervisor.
- Fluent communication skill in English
- Good office skill (Office software)
- Can work independently, with a dynamic, positive attitude.
- Professional attitude and appearance
***Training & Working schedule: 3 months onboarding, training and working at a designated store.