05 working days or 40 hrs per week.
Social - Health Insurance per labor law.
Pre-Opening Allowance ( when open, Service charge Bonus will apply ).
Meal Allowance on duty (03 meals per day if stay at staffhouse).
Uniform.
Free Accommodation at nice, modern and comfortable staff house.
Can enjoy Fitness facilities at staffhouse daily.
Telephone allowance (depend on positions).
On board Travel expense support.
Employee of the Month/Quarter/Year Award.
Birthday Celebration.
Year end Bonus, KPI Bonus.
Year End Party.
International working environment with many Expatriates.
Free to attend English Courses at the Hotels to improve your communication skill.
Special discount with Accor property after 06 months of employment.
Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property. At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries. In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

Meeting with Outlet Supervisor on a daily basis in order to follow up on outstanding issues and for updates of the daily undertakings. 
Communicate and liaise with Outlet Supervisor on a daily basis to ensure an efficient operation of the Butler services. 
Update guest information and other guest profile details in Opera system 
Taking in villa dining orders from guests and liaising with related departments for preparation of food and beverage and delivering to the guest room and clearing afterwards. 
Pre scan the correspondences and make arrangements for the guest arrival, by ensuring all the departments are informed. 
Call the guest in advance if they stay in the region and offer them assistance in advance, e.g. road directions, book Spa or restaurants. 
Making final checks of the Villa before arrival of the guest and report and defects to respective departments. 
Offering packing and unpacking service to guests upon arrival and on departure.
Collect necessary travel documents upon check in and make sure Registration card is filled in with all relevant information, including Email address. 
Checking guests food and beverage requirements and other dietary needs and informing all concerned departments. 
To make sure that guest history is up-to-date and all information is entered in guest history.
Handling flight tickets that need reconfirmations and other travel documents of the guests if required.
 Meet the guests at least twice a day.
Assisting food and beverage outlets when arranging special meals and or celebrations to guests if needed.
To be up-to-date with information on tours, sightseeing and points of general interest, F&B opening hours, special dining moments and reservation requirements and make the necessary bookings when requested.
To ensure that all guests are made fully aware of the services and facilities available to them. 
Promoting excursions and making arrangements for guest activities and excursions such as picnics, water sports, diving etc.
Escort guests to excursions and other activities if required.
Delivery of CDs and DVDs to guest villas.
Making reservations for guests in spa and up selling spa treatments.
Managing guest accounts, while ensuring that postings to the account are correct and accurate.
Receiving payments from guests and handling efficient check-outs and operating credit card machines.
Handling efficient check-outs and operating credit card machines. In villa check out should be offered as an option.
Courteously bringing back guest comments and feedback forms from guests.
Actively promote the customer loyalty program Le CLub AccorHotels to guests and know all benefits.
Handle guest complaints and provide assistance to guests' special request whenever required. Make sure all is logged in Opera.
Propose new ideas and suggestions for the improvement of Butler concept.
Assume daily duties as assigned by Outlet Supervisor or his designee.
Selling and up selling in order to achieve the departmental budgets.
Provide medical assistance on emergencies for guests, and liaise with Outlet Supervisor to outsource assistance if required.
Taking immediate action and assist guests in cases of fire and hazard.
To conduct resort site inspections when directed.
To carry out any other duties/projects as directed by management.

Graduated from Vocational/College/University preferably in Hospitality, F&B or related field.
Related experience preferably in international 4-5 star hotel/resort.
Able to deal effectively with guests in a resort environment.
Able to interact effectively with colleagues.
Customer Service oriented mind.
Good command in English.
Knowledge of accurate cash handling.
Honesty and reliability a must.
Public relations and Human relations skills.
Ability to communicate freely with guests entertains and accommodates any specific needs raised by guests, receive and handle all guests courteously and sincerely.